Return and Refund Policy

We want you to love your skin. If you are not satisfied, here is how we can help.

1. Return Window You have 7 days from the date of delivery to request a return. 

2. Condition of Items To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, and in its original packaging.

3. Return Process To initiate a return, contact us at solananaturals@gmail.com with your order number. Once approved, you will be provided with instructions on where to send your package.

4. Return Shipping Costs

  • Defective or Incorrect Items: If the product is damaged or we sent the wrong item, Solana Naturals LLP covers the return shipping cost.

  • Change of Mind: For all other returns, the customer is responsible for paying the return shipping costs.

5. Fees

  • Restocking Fee: We do not charge a restocking fee.

  • Refund Method: Approved refunds will be issued to your original payment method within 7 business days.